Analytics Dashboard
Xilnex Compass usage metrics and insights
Report Filters
Total Queries
Today
Avg Response Time
Seconds
Cache Hit Rate
Cost savings
Hours Saved
Vs. waiting for engineers
Self-Served
Answered without escalation
Stale Docs
Knowledge Gaps
Needs attention
Open Resolution Queue
Performance & Trends
Aggregate health of Compass over the selected window — targets, confidence distribution, daily volume.
Success Metrics
Tracking progress against targets
HIGH Confidence Rate
Target: > 65%
Escalation Rate
Target: < 10%
User Satisfaction
Target: > 85%
Confidence Distribution
Queries (Last 7 Days)
User Feedback
What users are telling us about answer quality — thumbs ratings and the questions that drew the most negative feedback.
User Feedback
Thumbs up/down breakdown from users
Needs Improvement
Questions users rated as not helpful — consider updating docs
| Question | Reason | Feedback By | Thumbs Down |
|---|---|---|---|