Create a markdown document directly in the web editor
Uploading and processing document...
Sync resolved bugs from GitLab
Sync closed tickets from Zoho Desk
Sync published articles from Zoho Knowledge Base
Refresh existing profiles from Lark. New profiles must be added via Lark URL below.
Paste Lark doc URLs to add customer profiles
Content is fetched directly from Lark Docs API
Worthy Q&A pairs from Lark PD chats. Approve to ingest, reject to dismiss. Auto-scanned nightly at 03:30 MYT.
Pending review
Ingested
Compass's own self-knowledge docs — grounds answers about Compass itself (roles, features). Not real product knowledge, so it's kept out of every other team's view. To add one, use the Documents tab and pick the "Compass (Internal)" category.
Verifying the gap is closed
Saving your changes, re-indexing the KB, and rerunning the original question against the updated content.
1
Save document
Writing your edits to the knowledge base.
2
Re-index chunks
Updating Pinecone so retrieval sees the new content.
3
Rerun the question
Asking the model again with the refreshed sources.
Saving and re-indexing...
Resolving gap:
This doc was edited by someone else
Reload to see the latest before saving your changes — your draft below is preserved so you can copy what you need.
Edit Document
Formatted by Compass
Make sections self-contained
Each section should make sense on its own — avoid "as mentioned above" references.
Use clear headings
Use descriptive ## headings like "How to Configure Loyalty Point Expiry" instead of "Notes".
Front-load the answer
Put the most important information first. Don't bury the answer after a long introduction.
Keep paragraphs focused
One topic per paragraph. Long paragraphs get split across chunks, losing context.
Use bullet points and lists
Structured content is easier for the AI to parse and quote accurately.
No sensitive content
Never include passwords, API keys, tokens, or credentials — the Check will block it.
.md
1
⚠ Rerun returned — here's why
✓
Gap lifted to HIGH
Your doc update resolved the question. The original asker has NOT been notified yet — close this and tick the gap row's checkbox to add a note + send the Lark DM.