Low & medium-confidence questions grouped by the team that owns them. Investigate, write or update the KB article, then mark resolved — or use Rerun to verify a fix lifted confidence.
Gaps are team-owned, not person-owned. When Compass returns a low-confidence answer it's auto-routed to the responsible product team. Anyone on the team can investigate. Use Suggest different team if a gap is in the wrong queue. Read Guide →
Viewing
Scopes this whole page — queue health, every tab, and yesterday's delta.
Queue health
Live snapshot of the open backlog — follows the team above; the Gaps date range does not change these.
Open
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across all teams
Awaiting reroute
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suggested to another team — pending accept
Avg age of open gaps
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business days since first asked
Overdue
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past 2 business days — click to view
Showing All Teams · every handover still awaiting acceptance — the date range in the Gaps tab does not apply here.
Pending Reroutes · All Teams
Oversight0
Every handover currently waiting for the target team to accept, across all teams. Read-only — each team accepts, re-reroutes, or declines its own inbox. Sorted oldest-first so stuck handovers rise to the top.
Incoming Reroute Requests
Awaiting your decision0
Other teams have sent these questions to your team for ownership. Click Accept to take ownership (keyword suggester will fire), Accept and reroute to… to forward to a third team, Decline with a short reason, or Request deletion… when the question isn't worth keeping with any team — an admin decides, so it stops bouncing between teams.
Showing All Teams · last 60 days of handovers — the date range in the Gaps tab does not apply here.
Recently Inherited
New ownership0
Questions just routed to your team. Click Accept to acknowledge — Compass will then suggest keywords to add to your team definition so similar questions route correctly next time.
Showing All Teams · all open deletion requests — the date range in the Gaps tab does not apply here.
Pending Deletion Requests
Awaiting your decision0
Team members asked for these questions to be deleted. Approve archives the question (restorable from the Archived tab); Reject keeps it and sends your reason back to the requester.
Showing All Teams · strictly yesterday — the date range in the Gaps tab does not apply here.
Yesterday's Questions Loading…
LOW or MEDIUM confidence questions routed to your team yesterday — review and fill the gap before they roll into the 90-day backlog below.
No new gaps yesterday
Compass answered every question routed to your team with HIGH confidence. Nothing for you to triage today.
Reroute requests, freshly inherited questions, and the 90-day knowledge-gaps backlog routed to your team.
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0 questions were recently rerouted away from your team.
Review your team definition and consider removing keywords that matched those questions — otherwise similar questions will keep being routed to you.