Analytics Dashboard

Xilnex Compass usage metrics and insights

Report Filters
Total Queries
     
Today
Avg Response Time
     
Seconds
Cache Hit Rate
     
Cost savings
Hours Saved
     
Vs. waiting for engineers
Self-Served
     
Answered without escalation
Stale Docs
     
          
Knowledge Gaps Your backlog — what’s open, what it’s blocked on, how fast you close it
Open backlog
of which unblocked Yours to work
—
nothing blocking these
parked · waiting on Another team
—
you asked them to take it
parked · waiting on An admin
—
you asked to delete it
Resolved in period
—
 
Avg time to resolve
—
 
SLA compliance By team ›
—
 
Overdue
—
open > 2 business days
Needs attention Waiting on you — someone else is blocked until you act
Open Resolution Queue
Performance & Trends
Aggregate health of Compass over the selected window — targets, confidence distribution, daily volume.
Success Metrics
Tracking progress against targets
HIGH Confidence Rate
   
Target: > 65%
Escalation Rate
   
Target: < 10%
User Satisfaction
   
Target: > 85%
Confidence Distribution
Queries (Last 7 Days)
User Feedback
What users are telling us about answer quality — thumbs ratings and the questions that drew the most negative feedback.
User Feedback
Thumbs up/down breakdown from users
Needs Improvement
Questions users rated as not helpful — consider updating docs
QuestionReasonFeedback ByThumbs Down