Guides

Close the loop on Knowledge Gaps. Application Support and Product Solution improve the Zoho KB article at source; any Navigator on any team can insert a Zoho KB link; every other team (Product Solution included) keeps its Master FAQ. Compass rechecks the question and DMs the asker on Lark — all from the Resolution Queue.

The authoring habits that decide whether your knowledge actually reaches people. Why real headings beat bold text, why a screenshot must be uploaded into Zoho to appear at all, what Compass cannot read (images, tables, links, attachments), and when a published article goes live. For Zoho KB articles, HR documents and Master FAQ entries alike.